- Western restaurants Operation Management Features
- Separate dining system;
Relatively traditional and standardised kitchen management;
Staff pay attention to etiquette, culture and service with a high labor cost;
Promotes flexible operation;
Diversified dining options: a la carte, set meal, buffet, and banquet;
An elegant environment and high levels of consumption;
Highlights creative dishes, encourages impromptu creations and gives higher respect to chefs;
Highly values food safety and hygiene with strict requirements for management levels in various aspects.
- Difficulties encountered in Western restaurants Operation Management
Requires high quality personnel with strong proficiency in English;
High requirements for training on how to handle Western foods, etiquette, and how to match foods with drinks;
high service requirements and high labor costs;
Hard to ensure high service quality during peak times;
Efficient and accurate communication mechanism needed between front of house and kitchen;
How can we establish a continually improving customer relationship management system,
so as to attract new customers and maintain the satisfaction of old customers?
How should we carry out frequent promotional policies?
How can we maintain reliable supervision and auditing under the prerequisite of flexible operation?
How can we best control a reasonable range of losses against the price of costly food materials?
- 传统POS点菜流程 以4位客人为例
- Traditional Ordering Process To Serve 4 Customers,For Example
- Guide the customers to their seats, and offer them four paper menus;
It will take 10-20 minutes for the customers to browse the menu,
accompanied by our server who will write down their orders on paper;
It will take 2 minutes to confirm the order with the customers；
It takes 5 minutes to take the paper menus back, and to enter the orders into the POS system by the Touch Screen Station;
While the kitchen is processing the printed order, the server can begin to prepare…
The server places the printed guest check on the table for the confirmation of pick up;
This process will take at least 25 minutes, so during peak periods it will likely cause a high error rate and also low customer satisfaction.
- 使用Yumstone iPod Touch点菜流程 以4位客人为例
客人浏览菜单，服务员陪同，用iPod Touch点菜，平均?#21152;?0~20分钟 ；
- Use Yumstone iPod Touch When using the iPod touch process (to serve 4 customers,for example)
- Guide the customers to their seats, and offer them four paper menus;
It will take 10-20 minutes for the customers to browse the menu,
accompanied by our server who will use the iPod touch to record their choices;
It will take 2 minutes to use the iPod touch to confirm the order with the customers;
When using the iPod Touch to place the order, the Yumstone POS system will receive
the order automatically via Wi-Fi networks, which occupies almost NO EXTRA time;
While the kitchen is processing the order, the serve can begin to prepare at the same time…
The server will print the guest check and attach it to the table for the confirmation of pick up.
The whole process will take an average of 20 minutes. By using the iPod touch, you can avoid written mistakes and keyed in errors. You can also save a valuable 5 minutes , during which time the kitchen can prepare the first course.
- 使用Yumstone iPAD自助点菜系统 以4位客人为例
- Use Yumstone iPAD Menu System When using the iPad Menu process
(to serve 4 customers,for example)
- Guide the customers to their seats, and offer four iPads which are equipped with a Yumstone iPad Menu Ordering System;
While the customers browse the iPad menu, it’s unnecessary to accompany them. Our servers can attend to other customers within the space of a minute,after only introducing the directions of the iPad menu;
Once the customers finish making their orders, the system will inform the server automatically via a BP Call;
The server himself can use any one of the iPad menus, type in the table no., and the system will merge all 4 customer checks into one check. Afterwards, the server can confirm the merged check with the customers, and click the “place order” button if it is correct. The POS system will then receive the order automatically via a Wi-Fi network,and the server can then take the 4 iPads back. It will take a total of 2 minutes for this whole process to take place;
While the kitchen is processing the order, the server can begin to prepare at the same time…
The server can print the guest check and attach it to the table for the confirmation of pick up.
By using the iPad menu, the whole process will take just 3 minutes on average! It will avoid any written mistakes or keyed in errors, andsave a valuable 5 minutes for the kitchen to prepare the first course in good time;
The use of the iPad menu will improve business handling capacity during peak periods by 8 times! Service quality will therefore be significantly improved.
- Evoking appetite! The most elegant menu
- Based on Apple iPad’s strong hardware platform, Yumstone iPad Menu Ordering system can help you to display your unique cuisine in a delicate and vivid way. It’s a great step forward from traditional printing technology, and will greatly catch the eyes of your customers.
It’s very helpful for increasing the average amount spent per customer.
使用Yumpad for iPad客人自助点菜系统，10秒调整菜品推荐位置，一键即可更新，让您今天的菜单和昨天的不一样！
- Change as your wish! Wings to the operations team
- Everything is changing: age, season, customer tastes, suppliers, the environment is becoming more competitive…
Can your paper menu change as you wish?
While using the Yumstone iPad menu, it takes only 10 seconds to adjust the recommended dishes to the right position, and only one click to refresh all the iPad menus so that they are not the same as yesterday’s: It’s so easy.
iTouch/iPhone服务员点菜系统：将Captain Order点菜形式展现在iPod Touch上，完全兼容原有点菜习惯，上菜次序，座位信息全自动记录，服务员轻松上手！
- Cool! Easy to use
- While using the Yumstone iPad menu: Simply slide to the relevant page and click to order. It’s very friendly and easy to start to use; even to a computer illiterate person;
While using the Yumstone iTouch System: Following all the habits of the paper order form, display the “Captain Order” on the iPod touch/iPhone, by clicking the corresponding column to order. The system will then record the course information and seat number automatically.
- Labor cost saving! Higher satisfaction
- While using the iTouch system: During peak periods, use the “Hold Items” function, so that the server can offer order services for nearby customers. Use the “Fire Items” function to continue the order. This will double the improvement of business handling capacity;
While use iPad menu: self-service ordering by customers, when it has been finished, the system will inform the server via a BP call, 8 times improvement of business handling capacity!
The system allows the server to send the order to the kitchen without leaving their customers or keying in orders at a workstation; saving more time for the kitchen to prepare foods.
- Thinner and lighter! But a much richer and more varied menu!
- Dozens of bottles of wine, hundreds of types of food; how to recommend the perfect combination to your customers?
While using the iPad menu: Instead of hard training each server, your manager can show his expertise by setting rich and professional content to the iPad menus;
200 pages? 300 pages? Don’t worry about the menu being too heavy for the customers; the iPad menu is 8.8 mm thick and weighs only 680 grams, no matter how much content is loaded on to it!
- 西餐厅独特的Captain Order点菜模式在iTouch/iPad系统上展现，无需复杂的操作，服务员即可轻松准确的将点菜信息，上菜次序，座
- Powerful! Customized for the Western Restaurant
- Special Captain Order designed in Yumstone is perfectly available by the iTouch/iPAD system, without the complex operations, so that our waiters can get started easily and accurately, including serving orders and seat information;
The kitchen can receive printed orders more quickly and more accurately, with all the necessary information attached to the dishes such as seat number and course sequence;
While using the iPad Menu, customer orders can be merged together with the "Captain Order" form according to the same table number. This is so that, using any iPad, the server can confirm the order with the customers, and send the order to the kitchen at the same time.
- Stable and reliable!
- Yumstone iPad/iTouch System support is maintained offline: just browse and click;
On-line operation to send orders to the POS system and to update the menu;
Yumstone has focused on the food and beverage industry for more than 10 years, and our system has been tried and tested by thousands of restaurants.
- Multi-language support! Now an English version
is also available
- Foreign customers? Foreign servers?
It’s OK, we can provide a menu with an English version,featuring a button which can be used to switch between English and Chinese.
- iTouch点菜方案：iPod Touch的购买成本仅为传统触摸屏的1/7，移动业务处理能力，提升接待能力1倍以上，非常适合于小型西餐厅使用；
- Lower cost! Lower total cost of ownership
- Through adopting Yumstone iTouch ordering system, the hardware cost is much lower than it would be for traditional Touch screen solutions. The cost of 7 iPod touch systems is equivalent to the cost of 1 Touch screen workstation. However, the former business processing capacity is 2 times higher; So it is ideal for use in a small Western restaurant;
By adopting the Yumstone iPad menu solution, we can not only save on printing costs on all kinds of paper menus, but also on labor costs. A three-year total cost of ownership estimates that the iPad menu will save a considerable amount of money; costing at least 50% less than paper menus.
- High scalability! More ERP function support
- Need more functionality?
Yumstone has been focused on Information Management of the Food and Beverage Industry for over 10 years. Our system can provide modular functionality plug-ins to meet the changing demands of your business in the following ways;
1.Reservations, Hostesses, Queuing Management subsystem;
2.Inventory, Purchasing, Cost-control Management Subsystem;
3.Membership, Customer Relationships, Management Subsystem;
4.Six Centers of Franchisor Systems: Group Data Center,Global Control Center of Operations and Standards,Membership and CRM Clearing Center,OA and Human Resource Center,and Internet Reserving and Delivery Center.
El Willy 西班牙餐厅
- 全新的El Willy餐厅坐落在一处于1906年建造的历?#26041;?#31569;内，昭示着老板兼总厨Willy Trullas Moreno要开一家上海门户餐厅的野心。不过，相比外?#19981;平?#22320;段高档餐厅的端庄优雅，全新El Willy仍然保持了俏皮活泼的本色装修明快鲜亮，格局自由随意。在极具老上海风情的半圆形窗边摆放的木质餐桌上，五颜六色的小猪图案餐盘，与Willy本人身穿的带有小猪图案的厨师服相得益彰，你立刻能感受到西班牙人想要带给客人更多的是用餐的乐趣，而不是别的；
- Yumstone iPad Western Professional
Reference Case :
- The new El Willy Restaurant is located in a historic building built in 1906.It has been a clear ambition of the owner, and Chef Willy Trullas Moreno, to open a portal restaurant. However, compared to the other prime location restaurants that are also situated on the Bund, which are dignified or elegant, the new El Willy retains the true nature of a successful restaurant with its witty and lively atmosphere, bright decorations and random layout. The wooden dining tables have been placed nearby the very old Shanghai style semi-circular windows. When you see the colorful pig pattern plates and the apron that the chef Willy wears himself with a matching pattern, you feel immediately that the Spaniards want to bring guests more of a pleasurable dining experience rather than anything else;
Hardware Configuration: 1*Server/1*Cashier/6*iPod Touch/3*Kitchen Printer/1*Cashier Printer;
Software Configuration: Basic POS Module/6* iTouch ordering licenses;
System Total Cost: Around RMB 70,000;
- Restaurant address: 5F, No. 22, Zhongshan Second East Road, Huangpu District,
这里不单单是一家餐厅,还是一种生活方式的体验场所.来用餐的客户可以尊享苗圃iPlant智能蔬菜种植机特别种植的芽苗菜品种,您可以通过我们的App系统随时随地的了解自?#26131;?#30041;地中蔬菜的成长状态,并可以预约特制自己的?#22830;?#24182;预定用餐时间和?#30528;?#22909;友们一起分享收获的快乐.我们的WOW Magic Mat让您可以见证魔术般红酒醒酒过程,在品味红酒旅程中,让美食变的是那么的美仑美奂。
- Yumstone iPad Western Professional Reference Case :
- g+ Restaurant: A creative Western restaurant that provides unique freshly-picked and ready-to-eat superb delicacies;
With its Michelin-starred chefs, the restaurant provides each guest with an unprecedented culinary experience. Taking a rest and having dinner at the restaurant gives you not only the culinary delicacies, but also a fully new concept on how to live a healthy life;
It is not merely a restaurant; it is a place to experience a new life style. Guests coming for dinner will enjoy the special sprouting vegetables planted in our iPlant vegetable planting machine, and become aware of the growth of the vegetables planted on your own lot anytime via our App system. Moreover, you can make a reservation to create your own individual dishes at a reserved time with your friends and family in order to enjoy the happiness of your harvest. You can witness the magic decanting process via our WOW
Magic Mat, making your foods appetizing while appreciating the magic wine;
800m2 operating space equipped with 10 iPAD menu system instead of a paper menu:
Hardware Configuration: 1*Server/1*Cashier/1*Touch Screen/1*Inventory Station/1*Manager Station/10*iPad/4*Kitchen Printer/2*Cashier Printer;
Software Configuration: Basic POS Module/10* iPad menu ordering licenses/Inventory Management Module/Membership and CRM Module;
System Total Cost: Around RMB 150,000;
Restaurant address: Himalaya Center B1-152, Lane 1188, Fangdian Road, Pudong New District, Shanghai (near Shanghai New International Expo Center).